If your child's eyes are crusty, wipe them first with a wet, warm (NOT hot) washcloth or cotton ball.
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Start at the corner of the eye that is near the nose, and then move out toward the ear.
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Use a separate washcloth or cotton ball for each eye.
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If you have trouble removing the crust, leave the wet washcloth or cotton ball on the closed eye for a couple of minutes before wiping.